1. How can I track the status of my order?
You can track the status of your order by logging into your account on our website. Go to 'Orders' for an up-to-date overview. We also send updates via email. Please check your spam or junk mail and mark our address as trusted.
2. What are the delivery times for your home furniture?
Delivery times vary per product. Standard furniture is usually delivered within 3-5 business days by courier service. Custom-made products and large items that cannot be shipped by courier service have a longer delivery time. These are delivered by furniture carrier and can take up to 10 business days.
3. Can I cancel or change my order?
You can cancel or change your order as long as it hasn't been shipped. Please contact our customer service as soon as possible.
4. What is your return policy?
We offer a 30-day return policy after receiving your order. For more information on how to return an item, please visit our returns policy page.
5. What about the warranty on your products?
All our furniture comes with a standard two-year warranty. For specific warranty terms and conditions for each product, please consult the product page.
6. How can I pay on your website?
We accept various payment methods, including iDEAL, credit card, PayPal, and Klarna. More information about our payment options can be found on our payment page.
7. Are your products sustainably produced?
Sustainability is an important value to us. We strive to produce our furniture as sustainably as possible.
8. How can I contact customer service?
Our customer service is available by email, phone, and live chat. Visit our contact page for all contact details and opening hours.
9. Can I receive samples of materials before placing an order?
No, unfortunately we do not have this available.
10. What are the shipping costs for my order?
Shipping costs depend on the size of your order and the delivery address. We offer free shipping on orders over €69.00. The exact shipping costs are calculated in your shopping cart.
11. How environmentally friendly is your packaging?
We strive to minimize our environmental footprint by using recyclable and sustainable packaging materials whenever possible. Our goal is to protect both our products and the environment.
12. Do you also offer home accessories?
Yes, in addition to our extensive range of furniture, we also offer a wide variety of home accessories. From cushions and vases to wall decor, you'll find it all on our accessories page.
13. What should I do if an item is sold out?
Popular items may be temporarily out of stock. We recommend subscribing to an out-of-stock notification on the product page. This way, you'll receive an email as soon as the product is back in stock.
14. How do I best maintain my furniture?
Maintenance is essential for the longevity of your furniture. See our maintenance page you will find specific maintenance instructions for different materials and products.
15. Do you have a showroom?
Unfortunately, we do not (yet) have a showroom available.
16. What is your policy on privacy and data protection?
Your privacy is of the utmost importance to us. We process and protect personal data in accordance with the strict guidelines of the GDPR. For more information, please consult our privacy statement .
17. How can I subscribe to your newsletter?
Stay up-to-date on the latest news, offers, and interior design tips by subscribing to our newsletter at the bottom of our website. Simply enter your email address and you'll be subscribed instantly.